Consumer workers as immaterial labour in the converging media markets: three value-creation practices.

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Abstract

This paper takes a practice-based approach to consumer studies and focuses on the strategic and productive roles that consumers play as immaterial labour or consumer workers in the converging media markets. Based on a case study of a print media organization and its customers, the aim is to discuss the collaborative practices through which value is created in the market. By means of a textual analysis of online and interview data, three value-creation practices are abstracted and illustrated: constructing a sense of belonging and collective identity, mutual helping and peer support, and building pride and self-respect. Overall, the paper suggests that in global media environments, consumer-customers are playing increasingly significant strategic roles in the practices and processes through which value is co-created in the market. It is therefore concluded that the idea of consumers, and media audiences in particular, as recipients of communication and targets of marketing activities n
Original languageEnglish
JournalINTERNATIONAL JOURNAL OF CONSUMER STUDIES
Volume37
Issue number2
Pages (from-to)222 - 227
Publication statusPublished - 2013
MoEC publication typeA1 Journal article-refereed